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Introduction

This Privacy Policy explains how Borderline Carpet Planning Services Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data.

Borderline Carpet Planning Services Limited is registered in England and Wales under company number 02616658 and is located at Unit 1, Mercy Terrace, London, SE13 7UX.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZA387735.
Our VAT registration number is GB548144045.

By using our website, you confirm that you accept the data protection practices described in this Privacy Policy.

Legal Framework

This Privacy Policy has been prepared in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • The Privacy and Electronic Communications Regulations (PECR) 2003 (as amended)

Any future changes to data protection law will be reflected in updates to this policy.

Data Controller

Data Controller Details

Responsible Person

  • Name: Steven Farrell

What Is Personal Data?

Personal data means any information relating to an identified or identifiable living individual. This includes information such as your name, contact details, or any other data that can directly or indirectly identify you.

What Personal Data We Collect

Types of Data Collected

We may collect the following personal data:

  • Full name
  • Job title (if applicable)
  • Email address
  • Postal address
  • Landline telephone number
  • Mobile telephone number

Children’s Data

We do not knowingly collect or process personal data relating to children under the age of 16.

Special Categories of Personal Data

We do not collect any special categories of personal data as defined under Article 9 of the UK GDPR, except where required for staff or recruitment purposes.

Special category data includes information relating to:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic or biometric data
  • Health data
  • Sex life or sexual orientation

If you apply for a role with us and are unsuccessful, your personal data will be deleted in line with our data retention policy.

How We Collect Personal Data

We may collect personal data:

  • Directly from you (e.g. via forms, email, phone, or in person)
  • From members of our staff
  • From public or professional sources where we reasonably believe you may be interested in our services

Where data is collected from third-party or public sources, all communications include an option to opt out or unsubscribe.

How We Use Your Personal Data

We use your personal data only for legitimate business purposes, including:

  • Responding to enquiries or requests
  • Processing sample or service requests
  • Providing information you have requested
  • Communicating with you where you have given consent
  • Improving our services and customer experience

Lawful Basis for Processing

Our lawful bases for processing personal data include:

  • Consent – where you have opted in to receive communications
  • Legitimate interest – where processing is necessary for our business operations
  • Legal obligation – where required by law

You may withdraw your consent at any time by contacting accounts@borderlinecps.com.

Your Rights Under UK GDPR

You have the following rights:

Right of Access

You may request access to the personal data we hold about you. We will respond within one calendar month. Proof of identity may be required.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Erasure

You may request that we delete your personal data, subject to legal or contractual obligations.

Right to Restrict Processing

You may ask us to restrict the processing of your data while an issue is resolved.

Right to Data Portability

You may request your personal data in a structured, commonly used format where applicable.

Data Breach Notification

You will be notified if a data breach occurs that may materially affect your rights or freedoms.

Requests relating to your rights should be sent to accounts@borderlinecps.com.

Marketing Communications

We will not send marketing communications to individuals who have opted out or unsubscribed.

You can stop receiving marketing communications at any time by:

Surveys and Research

We may occasionally invite you to participate in surveys or research. Participation is entirely voluntary.

Data Sharing and Disclosure

Third Parties

We do not sell or share personal data with third parties for marketing purposes.

Data Processors and Authorities

We may share personal data with trusted suppliers who process data on our behalf under GDPR-compliant contracts.
We may also disclose personal data to regulatory or legal authorities where required by law.

International Data Transfers

We do not process or transfer personal data outside the United Kingdom.

Cookies

Please refer to our Cookie Policy for information on how cookies are used on our website.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Data is processed at our premises at Unit 1, Mercy Terrace, London, SE13 7UX and by UK-based data processors under strict access controls.

While we take all reasonable steps to protect data transmitted via the internet, no transmission method is completely secure and such transmission is at your own risk.

External Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for their privacy practices and encourage you to review their policies.

Data Retention

We retain personal data only for as long as necessary.

If you unsubscribe or opt out, your details may be kept on a suppression list to ensure you are not contacted again.

CCTV

CCTV operates at our premises for security purposes in the main entrance areas.

Concerns and Complaints

If you have any concerns about how your data is processed, please contact us at accounts@borderlinecps.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or how we process personal data.

Last updated: 17 December 2025

Additional Notice

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